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IT Telecoms Coordinator

2 months ago

Southampton, Southampton, United Kingdom FirstGroup Full time
{"title": "IT Telecoms Coordinator", "content": "About the Role

We are seeking an experienced IT Telecoms Coordinator to join our team at FirstGroup. As a key member of our IT department, you will be responsible for delivering IT Telecoms services to our South Western Railway departments in accordance with Service Level Agreements.

Key Responsibilities
  • Resolve faults, fulfill service requests, and deliver IT Telecoms services to meet business requirements.
  • Provide a strong customer focus to end users, ensuring requirements are met and the customer is kept fully up to date with on-going progress.
  • Provide IT Telecoms solutions to meet business requirements, including land lines, mobile telephones, and mobile data services.
  • Represent IT in projects that require IT Telecoms solutions.
Requirements
  • Proven organizational and administration skills.
  • Knowledge of Intune and mobile technology such as iOS and Android.
  • Ability to present alternative concepts for the delivery of services to improve the process.
  • Office 365 skills, including creation of mailboxes and setting permissions.
  • Strong communication skills, written and oral.
  • Ability to present and train users on telecoms technologies.
  • ITIL aware or preferably ITIL Foundation V4 accredited.
About the Location

Our office is conveniently situated overlooking Southampton Central Station, making it easily accessible by public transport.

Working Pattern

We offer a flexible working pattern, with an average of 37 hours per week over 5 days, including office hours and out of hours as needed.

The Reward

In return, we offer a competitive salary and a variety of valuable benefits, including free duty and leisure travel on SWR services, free leisure travel for spouse/partner and dependants, and a range of exclusive retail offers.

", "lang_code": "en-US"}