Catering and Hospitality Manager

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Yorkshire Wildlife Trust Full time
Catering and Hospitality Manager

Yorkshire Wildlife Trust is seeking a Catering and Hospitality Manager to lead a customer-focused and commercially astute team at Spurn Nature Discovery Centre. The successful candidate will further develop the centre as an exemplar visitor destination by setting standards for the hospitality experience and ensuring all catering provision operates in a cost-effective and sustainable way.

The ideal candidate will have commercial and operational management experience working in a hospitality or catering environment. They will be motivated by delivering excellent customer service and creating robust policies and procedures to ensure smooth day-to-day running.

The Catering and Hospitality Manager will provide a clear direction to manage, develop, and inspire the team. They will be responsible for managing and motivating the staff team to continually exceed visitor expectations, improving working efficiencies, increasing sales, and generating greater support for Yorkshire Wildlife Trust.

Key Responsibilities:

  • Lead a customer-focused and commercially astute team
  • Develop and implement policies and procedures to ensure smooth day-to-day running
  • Manage and motivate the staff team to exceed visitor expectations
  • Improve working efficiencies and increase sales
  • Generate greater support for Yorkshire Wildlife Trust

Requirements:

  • Commercial and operational management experience in a hospitality or catering environment
  • Excellent customer service skills
  • Ability to create robust policies and procedures
  • Strong leadership and management skills
  • Ability to work in a fast-paced environment


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