Senior Service Delivery Strategist

1 month ago


Horsham, West Sussex, United Kingdom Horsham District Council Full time

Estimated Salary: £45,000 - £55,000 per annum

Company Overview: Horsham District Council is a local authority serving the community in Horsham. As part of its customer and digital services team, we are seeking an experienced Service Design Manager to join our ranks.

Job Description: The successful candidate will be responsible for implementing service design practices across the council. This involves collaborating with various service areas to enhance business processes, configure systems, develop and implement new technologies, and provide training to staff.

Key Responsibilities:

  • Developing and maintaining service design standards
  • Collaborating with stakeholders to identify process improvements
  • Configuring and implementing new systems
  • Providing training and support to staff

Requirements:

  • Bachelor's degree in a relevant field
  • At least 5 years of experience in service design or a related field
  • Excellent communication and project management skills

Benefits:

  • Competitive salary range
  • Pension scheme and life insurance
  • Adequate paid holiday time

About Us: Horsham District Council is committed to providing excellent public services and improving the quality of life for its residents. We strive to create a positive work environment that encourages collaboration and innovation.



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