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Tenancy Management Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Service Care Solutions Ltd Full time
{"Role Overview
====================

We are seeking an experienced and enthusiastic Tenancy Management Officer to join our team at Service Care Solutions Ltd. The successful candidate will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company.

Responsibilities
---------------

* Provide tenancy and void management of a patch of properties in Oxford, Kidlington, and Abingdon
* Cover all aspects of tenancy management, including transfer visits, welcome visits, tenancy changes, tenancy terminations, and enforcement of tenancy conditions
* Be a first point of contact for tenants and provide excellent customer service
* Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
* Responsibility for managing housing issues and following relevant policies, including safeguarding, welfare concerns, and more
* Produce reports and statistics when required and maintain accurate, up to date, and comprehensive records of action taken
* Ensure compliance with legal, statutory, and organisational provisions governing service delivery, including maintaining accurate housing information and managing information securely
* Develop working relationships with colleagues and key partners
* Liaise with external partners, including local authorities and support agencies, and ensure effective service delivery

Requirements
------------

* Previous experience in a similar role within Social Housing / property / tenancy sustainment
* In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
* Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
* Strong organisational skills, with the ability to prioritise tasks, manage workload efficiently, and meet deadlines
* Good working knowledge of statistical analysis and understanding of financial issues
* Knowledge of the Welfare Benefit system
* UK Driving License and Vehicle required

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

Note: This job description is a summary of the main responsibilities and requirements for the role. It is not an exhaustive list of duties and may be subject to change.