Customer Experience Coach

4 weeks ago


Waterlooville, United Kingdom DFS Furniture Ltd Full time

About the Role:

We are seeking a highly motivated and inspirational individual to join our team as a Customer Experience Coach. As a key member of our retail operations team, you will be responsible for coaching and developing our sales team to deliver exceptional customer experiences.

Key Responsibilities:

  • Coach and develop sales team members to deliver outstanding customer experiences
  • Lead by example in providing exceptional customer service
  • Assist the Branch Manager in the day-to-day running of the showroom
  • Share best practices and drive a positive work environment
  • Act as an ambassador for our group values

Requirements:

  • Excellent communication and leadership skills
  • Good foundation of leadership experience from retail or commercial sales
  • Ability to adapt to changing situations and priorities
  • Passion for delivering exceptional customer experiences

What We Offer:

  • Retail Bonus Scheme
  • Progression and development opportunities
  • Colleague discount and friends and family discount
  • Generous holiday allowance
  • Enhanced maternity, paternity, and adoption leave
  • Access to a range of high street and online discounts

About DFS:

We are a leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We are proud to be an equal opportunities employer, celebrating diversity and committed to a culture of inclusion and belonging.



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