Lead Data Integration Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Zynk Full time
About the Role

We are seeking a skilled Technical Support Engineer to join our team at Zynk, a leading provider of data integration solutions. As a key member of our support team, you will play a pivotal role in ensuring our customers get the most from our products.

Key Responsibilities:
  • Technical Support: Provide exceptional technical support to our customers via various channels, resolving software and system-related issues efficiently.
  • Troubleshooting and Diagnostics: Troubleshoot and diagnose complex technical challenges, collaborating with the development and product teams as needed.
  • Integration and Deployment: Assist with the deployment, configuration, and integration of our products, ensuring seamless customer experiences.
  • Documentation and Continuous Improvement: Document technical processes, FAQs, and customer resolutions, contributing to the continuous improvement of our support tools and processes.
Requirements
  • Technical Expertise: Strong understanding of software systems, troubleshooting business processes, and experience with XML, SQL, C#, and REST APIs is highly desirable.
  • Customer-Focused: Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
  • Experience: Prior experience in a technical support or engineering role is highly desirable.
Benefits
  • Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
  • Opportunities for Growth: Opportunities for professional development and career growth within our dynamic team.
  • Supportive Team Culture: Collaborative and supportive team culture, committed to excellence.


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