Senior Community Liaison
1 week ago
**Job Overview:**
We are seeking a skilled and dedicated Development Manager to join our team at FirstPort. This role will involve visiting developments, ensuring the safety and security of residents, and managing contractors.
The successful candidate will have excellent customer service skills, be able to communicate effectively, and have a strong understanding of health and safety protocols.
This is a fantastic opportunity to work for a leading property management company, caring for customers' homes across England, Wales, and Scotland.
The salary for this role is approximately £17,174.30 per annum, plus benefits.
**Key Responsibilities:*
- Maintain a high profile around the development/office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident's family members, local authorities, and other stakeholders.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in.
**Requirements:**
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT - able to operate Microsoft Office applications, and confident in learning new systems.
- Administration - organised, methodical, and experience of keeping accurate records.
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team-oriented, and innovative.
**Benefits:**
FirstPort offers a range of benefits, including discounted gym membership, a true work-life balance, and the opportunity for growth and progression.
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