Logistics Operations Manager
3 weeks ago
About the Role - As Fulfilment Shift Manager, you will oversee shift operations with responsibility for circa 40 colleagues per shift. Your primary aim is to ensure the smooth and efficient processing of orders, from receiving and storing inventory to picking, packing, and shipping customer orders. You'll be the bridge between senior management and frontline staff, ensuring that operational goals are met while maintaining safety and quality standards. The role plays a crucial part in ensuring that a fulfilment centre operates efficiently and meets customer expectations.
Responsibilities
- Shift Leadership and Coordination
- Assign and delegate tasks to team members to align with targets
- Monitor team performance and provide real-time guidance or support as needed
- Manage shift schedules, ensuring adequate staffing for peak periods
- Troubleshoot and problem solve via effective Gemba walks and operational analytics
Operational Efficiency
- Analyse workflow to identify bottlenecks and implement process improvements
- Ensure the timely and accurate fulfilment of orders, meeting delivery deadlines
- Maintain quality control standards to minimize errors or returns.
Team Management
- Train, coach, develop team members to improve their performance and skill sets
- Address performance issues or conflicts promptly and effectively
- Foster a positive and collaborative work environment to enhance team morale
Health and Safety Compliance
- Enforce safety policies and procedures to ensure a secure working environment
- Conduct routine safety checks and report or address any hazards
- Lead safety briefings and ensure adherence to workplace safety regulations
Performance Monitoring and Reporting
- Track key performance indicators (KPIs) including order accuracy, speed, and cost
- Provide detailed shift reports to senior management, highlighting successes, challenges, and areas for improvements
The estimated salary range for this role is £40,000-£60,000 per annum.
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