IT Service Delivery Manager
4 weeks ago
Job Title: IT Service Request Manager
Location: Wigan (full-time on-site)
Rate: £40-45,000 per annum
Ecs Resource Group Ltd is seeking an experienced IT Service Request Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.
This role is pivotal in coordinating between end-users, IT support teams, and other stakeholders to streamline the request process and resolve issues efficiently. The manager will also play a key role in implementing best practices, driving continuous improvement, and ensuring compliance with the organisation's service management policies and standards.
Key Responsibilities:- Manage Service Requests: Oversee IT service requests from logging to resolution.
- Handle escalations and coordinate between IT teams, vendors, and customers for prompt resolution.
- Compliance & Governance: Ensure compliance with internal policies and regulatory requirements. Stay updated on ITIL best practices.
- University degree or college diploma in the field of computer science or three years' equivalent work experience.
- Previous Service Desk Manager experience.
- Experience with ITSM tools (ServiceNow, SCCM, Intune).
About Ecs Resource Group Ltd: We are a leading provider of managed network solutions, with ambitious growth plans. This is a new role for an IT Service Request Manager who will be responsible for overseeing the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.
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