IT Service Delivery Manager

4 weeks ago


Wigan, Wigan, United Kingdom Ecs Resource Group Ltd Full time
IT Service Request Manager Job Description

Job Title: IT Service Request Manager

Location: Wigan (full-time on-site)

Rate: £40-45,000 per annum

Ecs Resource Group Ltd is seeking an experienced IT Service Request Manager to oversee the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.

This role is pivotal in coordinating between end-users, IT support teams, and other stakeholders to streamline the request process and resolve issues efficiently. The manager will also play a key role in implementing best practices, driving continuous improvement, and ensuring compliance with the organisation's service management policies and standards.

Key Responsibilities:
  • Manage Service Requests: Oversee IT service requests from logging to resolution.
  • Handle escalations and coordinate between IT teams, vendors, and customers for prompt resolution.
  • Compliance & Governance: Ensure compliance with internal policies and regulatory requirements. Stay updated on ITIL best practices.
Requirements:
  • University degree or college diploma in the field of computer science or three years' equivalent work experience.
  • Previous Service Desk Manager experience.
  • Experience with ITSM tools (ServiceNow, SCCM, Intune).

About Ecs Resource Group Ltd: We are a leading provider of managed network solutions, with ambitious growth plans. This is a new role for an IT Service Request Manager who will be responsible for overseeing the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.



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