Print Service Specialist

3 weeks ago


St Asaph, Denbighshire, United Kingdom Office Equipment Systems Ltd Full time £28,000 - £35,000
Job Title: Managed Print Service Field Engineer

Estimated salary: £28,000 - £35,000 per annum

Company Overview:

We are Office Equipment Systems Ltd, a leading provider of managed print services. Our team is dedicated to delivering exceptional service levels to our clients.

Job Description:
  • Work closely with our experienced Service Team to respond to client requests promptly and within set SLA response times
  • Provide high-quality service levels to clients at all times

We are recruiting a Field Service Engineer to join our managed print team, based at St Asaph, North Wales. This is a full-time role, with working hours from Monday to Friday, 9am to 5:30pm.

Key Responsibilities:
  • Carry out repairs on reported devices, provide technical support, and perform regular scheduled maintenance calls
  • Diagnose and solve technical issues with managed print devices, including mechanical and IT-related problems
  • Assist with complex installations and support IT issues related to print devices
  • Provide excellent customer communication, ensuring clients are kept informed throughout the service process
  • Ensure all work is completed in compliance with company standards and service level agreements
Requirements:
  • Minimum 2 years of experience as a field-based engineer in print/reprographics
  • Strong mechanical and IT literacy skills
  • Full, clean UK driving licence
  • Company van provided
  • Mobile phone and laptop provided


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