Strategic People Director
2 weeks ago
About the Role:
Caremark Ltd is seeking a highly experienced and forward-thinking Head of People to lead our HR function and drive organizational culture, talent development, and employee engagement.
Key Responsibilities:
Talent Strategy and Development:
- Develop and implement the company's talent strategy to attract, develop, and retain top talent across the organization and franchise network.
- Lead the creation of job descriptions aligned with strategic business needs and ensure successful hiring processes.
- Oversee employee onboarding, ensuring new hires are embedded in Caremark's culture from day one.
- Drive leadership development programs to enhance the capabilities of managers and future leaders.
Employee Experience and Engagement:
- Lead efforts to enhance employee engagement, ensuring high levels of satisfaction, performance, and retention.
- Oversee the Annual Happiness Survey and Employee of the Quarter program, using feedback to shape engagement initiatives.
- Manage international recruitment efforts and diversity and inclusion initiatives to foster a thriving, diverse workplace.
People Operations and Culture:
- Lead the transformation of the HR function from a transactional to a strategic, people-centric operation, contributing to the growth of Caremark's overall business strategy.
- Act as a key HR Business Partner to support managers and franchise owners in navigating complex HR issues.
- Ensure compliance with employment laws and effective management of employee relations, grievances, and disciplinary matters.
Policy and Compliance Leadership:
- Drive the update of HR policies and procedures to ensure they align with best practices and legal requirements.
- Oversee training programs for franchisees, ensuring they are well-equipped to manage HR functions within their businesses.
- Partner with the Director of Compliance to handle sensitive employee and carer grievances while maintaining confidentiality.
Office and Operations Management:
- Ensure the smooth running of the head office, providing leadership in office management, administrative support, and executive coordination.
- Supervise the office team, ensuring a well-functioning work environment, while handling executive-level communications and travel arrangements.
Requirements:
- Proven experience as a Head of People, HR Director, or senior HR leader in a fast-paced environment.
- Strong expertise in strategic HR management, including talent strategy, leadership development, and employee engagement.
- Experience with employee relations, policy development, and overseeing people operations.
- Excellent communication, interpersonal, and leadership skills.
- Strong understanding of HR software and data-driven HR strategies.
- Experience in the franchise industry would be highly beneficial.
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