Support Services Associate

3 days ago


Stowmarket, Suffolk, United Kingdom Strive Supply Chain Full time
Job Description:
  Strive Supply Chain is a UK-wide recruiter for supply chain and logistics management roles. Visit strive.co.uk for additional roles in engineering, production, warehouse, and transport operations.

**Admin & Customer Services Assistant**: £25,740 + Benefits
Suffolk
Our client is a leading FMCG distributor in the UK and we are assisting them in finding an Admin & Customer Services Assistant at their site in Stowmarket, Suffolk. The role is a Monday to Friday position.

As an Admin & Customer Services Assistant, you will report into the Admin & Customer Services Manager. This key role focuses on providing effective, timely, and high-quality services to all customers.

Your responsibilities include handling and resolving a wide range of customer service issues over the phone, via email, or with your colleagues. You must possess excellent judgement, attention to detail, communication skills, and a passion for delivering exceptional service.

The role involves dealing with all customer queries and liaising closely with the transport department. You must be a skilled and natural customer service advocate.

You will utilise your attention to detail and organisational skills, backed up with strong IT and finance skills. This role is crucial to the overall depot and serves as the primary link between all departments.

Success in this role requires influencing colleagues across the depot to ensure a shared commitment to the highest standards of customer service.

Key Responsibilities:
  • Handle and resolve customer service issues over the phone, via email, or with colleagues.
  • Deal with all customer queries and liaise with the transport department.
  • Utilise strong IT and finance skills to support administrative tasks.


This is a fantastic opportunity for a dedicated individual who is passionate about delivering exceptional customer service.
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