Customer Experience Consultant

3 weeks ago


London, Greater London, United Kingdom Capgemini Full time

We are seeking a highly skilled Contact Centre Transformation Consultant to join our team. The ideal candidate will have a deep understanding of contact centre knowledge and automation, as well as excellent communication and project management skills.

About the Role

This is a key position that requires strong leadership and technical skills, working closely with clients to deliver end-to-end services and create efficient processes. You will be responsible for developing and implementing industry leading Digital-First Omni-Channel CX strategies, introducing new digital channels, knowledge management, and automation.

  • You will assess current eco-systems and make clear recommendations to address gaps against CX vision, owning the delivery of pre-agreed milestones and measures of success.
  • You will work closely with clients to identify areas for improvement and create efficiencies through process optimisation, leveraging technology to integrate and automate tasks.
  • You will provide expert advice on contact centre solutions, recommending CCaaS solutions to deliver client requirements.
About Capgemini

We are committed to providing ongoing training and development opportunities to support your career growth and success. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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