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Insurance Reconciliation Specialist

1 month ago

Leeds, Leeds, United Kingdom Ardonagh Advisory Full time

Role Overview

This is an exciting opportunity to join our Client Money Team within the Ardonagh Advisory Broker Network business. As an Insurer Reconciliation Executive, you will be responsible for the accurate reconciliation of our Members' Insurer accounts to their broking systems in accordance with FCA regulations and agreed service level agreements.

Key Responsibilities

  • Reconcile Insurer Settlements for allocated members in accordance with FCA regulations, Insurer requirements, and internal procedures.
  • Manage your workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
  • Communicate and build relations with external Brokers & businesses to investigate and resolve any queried transactions, resolving these effectively and providing great customer service.
  • Fulfill your responsibilities in line with agreed processes to achieve agreed objectives, and in doing so, ensure compliance with the client and insurer money rules within the FCA Handbook, identifying and recording any breaches of FCA rules.
  • Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Department.
  • Be willing and able to apply existing skills to other ad-hoc tasks, as required by management.

Requirements

We are looking for a detailed orientated, organised, proactive individual with the ability to communicate clearly and effectively, and who can process high volumes quickly and accurately. A customer-focused individual who thrives on providing an exceptional service to customers by working on their own and as part of a team.

Experience within an FCA regulated role and an understanding of Insurance Broking systems would be advantageous. However, full training will be given so if you're detail-focused and a quick learner with a passion for accuracy, this could be a great opportunity for you.

This is a hybrid role once training is complete with 2, maybe 3 days per week in the office in Leeds.

In return, you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits include:

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunity to progress your career across the entire Ardonagh family.
  • Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
  • Pension scheme for when you feel it's time to retire.
  • 24-hour Employee Assistance support for you and your family's physical and mental wellbeing.
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work, and much more.
  • One day paid volunteering to give back to our communities.
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
  • The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.