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IT Support Specialist

2 months ago


Woodstock, United Kingdom Ascend Consulting Full time

Job Title: 2nd Line IT Support Technician

About the Role:

We are seeking a highly skilled and motivated 2nd Line IT Support Technician to join our team at Ascend Consulting. As a 2nd Line IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting desktop, telephony, network, and printing errors, and investigating software issues.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot desktop, telephony, network, and printing errors
  • Investigate software issues and provide solutions
  • Ensure that all computers are compliant with Cyber Essential Plus and follow ISO 27001 policies
  • Support and install hardware, software, and mobile devices
  • Administer servers and gain insight into infrastructure-based technology

Requirements:

  • Minimum 1-year experience in a similar role
  • Fantastic user management soft skills
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy administration
  • IP networking & telephony, DNS, DHCP
  • Server, network and desktop hardware

Desirable Skills:

  • SCCM
  • Mobile device support
  • Sophos AV & Encryption administration
  • Arcserve Backup Solutions
  • Intune
  • Windows 11
  • Splashtop or other remote-control software

What We Offer:

  • Competitive salary, £30k - £32k depending on experience
  • Stunning office location in rural Oxfordshire
  • Part of a well-established team of technicians in a relaxed environment
  • 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee