IT Engineer

Our client, a leading provider of digital technology solutions, is seeking an experienced IT Engineer - Digital Transformation Specialist to join their team. As a key member of the technical team, you will play a vital role in delivering digital transformation services to some of the world's greatest organisations.

The successful candidate will have excellent problem-solving skills, with experience in IT related queries, ServiceNow administration, and troubleshooting software and hardware issues. Additionally, they will possess strong communication skills, with the ability to liaise with internal teams and external stakeholders. The ideal candidate will be flexible and willing to work on a rota to cover early and late shifts.

• Assistance with IT related queries & general basic enquiries.
• Assist users logging into and logging tickets within ServiceNow.
• Complete administration within ServiceNow (log/update and close tickets).
• Look up and check progress of IT support calls if requested.
  • Carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue).
  • Device rebuilds and ensure compliant before re-issuing (configured with latest windows updates).
  • Install & troubleshoot software.
  • Office 365 suite knowledge for troubleshooting.
  • Basic use of SCCM.
  • NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication).
  • Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
  • Basic Mobile phone support.
  • Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes.
  • Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices.

As a competitive offer, we provide a salary of £14.25 per hour PAYE/£18.13 per hour UMB. Our client values productivity, operational efficiency, customer excellence, and quality above all else, providing a dynamic and diverse work environment.

Full on-site training will be provided, ensuring your success in this exciting role. Apply now to take the first step towards a fulfilling career in digital transformation