Starbucks Team Lead Specialist

2 weeks ago


Stevenage, United Kingdom EG Group Full time
Job Summary: We are seeking a highly motivated and organized individual to join our team as a Starbucks Team Lead Specialist. In this role, you will be responsible for managing daily operations, overseeing waste control, promoting sales, and creating memorable customer experiences.

Responsibilities: Ensure compliance with Starbucks operating procedures, manage inventory, drive down waste and inefficiency, handle cash management, coach and mentor team members, recruit new colleagues, prepare rotas, motivate the team to promote and upsell offers, and manage grievance and disciplinary cases.

Requirements: Previous management experience in a retail or hospitality environment, a passion for providing exceptional customer service, flexibility to work various shifts, including weekends and holidays, and the ability to communicate effectively with team members, customers, and upper management.

Benefits: 30% discount on food, drinks, and merchandise, 15% off food to go at Greggs, Subway, and more, 24/7 virtual GP & wellbeing service, 10% Asda discount card, employee assistance program, quarterly bonus incentive, guaranteed contracted hours, compassionate leave, free beverage on shift, EG Cares benefits & rewards platform, life assurance, recognition rewards, learning & development, work anniversary awards, career progression opportunities, and access to the Learning Hub featuring the world's largest online course library.

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