IT Support Specialist

3 weeks ago


Northampton, Northamptonshire, United Kingdom Bright Horizons UK Full time
Job Title: 1st Line IT Support Analyst

At Bright Horizons UK, we are seeking a highly skilled and organized 1st Line IT Support Analyst to join our team. As a key member of our IT Service Desk, you will be responsible for providing technical support to our customers and colleagues across the UK and globally.

Key Responsibilities:

  • Provide first point of contact for telephone and onsite support requests
  • Answer, respond to, and create IT service requests via a ticketing system or phone
  • Provide 1st contact technical problem analysis and resolution of client issues
  • Escalate calls to the appropriate team where necessary
  • Maintain a high degree of customer service for all support queries

Requirements:

  • Ticketing systems
  • Service Desk - Tier 1
  • Office 365 / 2016
  • Windows 10 / 11
  • Active Directory
  • Exchange Admin Centre

Desirable Experience/Qualities:

  • ITIL Processes
  • Triaging
  • Basic Knowledge of Networking
  • Hardware Troubleshooting
  • Customer Service Orientated – via all mediums

What We Offer:

  • Flexible working and holiday entitlements
  • Discounted childcare
  • Quarterly Employee Appreciation Weeks
  • Annual gala award evening
  • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Why Bright Horizons?

We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.



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