Experienced Manager Lead

1 week ago


Rubery, United Kingdom Hollywood Bowl Full time
About the Role

As a Deputy Manager at Hollywood Bowl Group, you will be responsible for taking accountability for the centre in the absence of the Centre Manager. Your role will involve supporting the Centre Manager with back of house duties, running an exceptional operation front of house, and being hands-on across all areas of the busy centre.

Key Responsibilities
  • SUPPORT THE CENTRE MANAGER AND TEAM IN DELIVERING FINANCIAL TARGETS AND SERVICE STANDARDS IN THE FOUR KEY RESULT AREAS: THE LANES, THE BAR, THE DINER, AND THE AMUSEMENTS.
  • INSPIRE THE TEAM TO PROVIDE OUTSTANDING SERVICE FOR OUR CUSTOMERS, HELPING THEM TO CREATE GREAT EXPERIENCES AND LASTING MEMORIES IN OUR CENTRES, WHILE ENSURING THE CENTRE IS BOTH A FUN AND SAFE ENVIRONMENT.
  • ENCOURAGE AN ENVIRONMENT WHERE OUR TEAM MEMBERS ARE MOTIVATED AND EMPOWERED TO PERFORM TO THE BEST OF THEIR ABILITY, WITH PLENTY OF OPPORTUNITIES TO DEVELOP REWARDING CAREERS WITH US.
Requirements
  • MANAGEMENT EXPERIENCE, IDEALLY WITHIN THE LEISURE, HOSPITALITY, OR RETAIL INDUSTRY
  • A PASSION FOR CUSTOMER SERVICE
  • EVIDENCE OF DELIVERING ON FINANCIAL TARGETS, DRIVING BUSINESS AND SALES
  • EXPERIENCE OF COACHING AND DEVELOPING LARGE TEAMS
  • A WILLINGNESS TO WORK NIGHTS AND WEEKENDS
Benefits
  • A 40-HOUR CONTRACT, PLUS ADDITIONAL PAY FOR ANY EXTRA SHIFTS YOU WORK
  • 50% OFF FOOD WHEN YOU ARE WORKING
  • OPTIONAL PENSION PLAN
  • 28 DAYS HOLIDAY & ADDITIONAL DAYS HOLIDAY WITH LENGTH OF SERVICE
  • ACCESS TO OUR IN-HOUSE CENTRE MANAGER IN TRAINING PROGRAMME AND APPRENTICESHIPS
  • FREE GAMES VOUCHERS EVERY MONTH
  • 30% DISCOUNT OFF FOOD AND DRINK FOR YOU AND UP TO FIVE FRIENDS
  • ACCESS TO OUR EMPLOYEE ASSISTANCE PROGRAMME (EAP) FOR YOU AND YOUR FAMILY, PLUS ACCESS TO DEDICATED MENTAL HEALTH FIRST AIDERS
  • THE OPPORTUNITY TO JOIN OUR HEALTHCARE CASH PLAN
  • FINANCIAL LONG SERVICE AWARDS
  • A £15 DONATION TO OUR DEDICATED CHARITY PARTNER WHEN YOU COMPLETE YOUR INDUCTION
  • ENHANCED MATERNITY, PATERNITY, ADOPTION, AND SHARED PARENTAL LEAVE BENEFITS

We estimate that the salary for this position is around £25,000-£35,000 per annum, depending on experience.



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