Electrical Systems Support Specialist

1 month ago


Croydon, Greater London, United Kingdom Resourcing Group Full time

Company Overview


A leading manufacturing company in the UK is seeking a skilled Electrical Service Support Technician to join their team. This role is ideal for individuals with experience in full-time field service work who are looking for an in-house position, or those who have delivered service support via telephone with remote fault finding.



Salary and Benefits


The successful candidate can expect a salary of £42,000 to £44,000 per annum, along with private health insurance, life assurance, and 25 days holiday plus bank holidays.



Job Description


The Electrical Service Support Technician will be responsible for providing customer support through various channels, including telephone, email, and remote monitoring tools. Key responsibilities include advanced remote fault finding, electrical fault diagnosis, and mechanical fault diagnosis. The successful candidate will also be required to collect commissioning information, update databases, and brief service technicians prior to scheduled work.



Required Skills and Qualifications


To be considered for this role, candidates must possess relevant electrical or electronic engineering qualifications, such as City & Guilds Level 1, 2 & 3 or HNC/HND. Previous experience in electrical fault finding, both on-site and over the phone, is essential. Strong communication skills, computer literacy, and the ability to speak fluent English are also required.



Benefits and Requirements


In addition to the competitive salary and benefits package, the successful candidate will require a current manual driving licence and proficiency in using software applications such as MRP/ERP systems. Knowledge of PCBs & PLCs and experience in field service work are also highly desirable.



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