Digital Transformation Support Professional

4 days ago


Tamworth, Staffordshire, United Kingdom We Manage Jobs(WMJobs) Full time
We Manage Jobs (WMJobs) is seeking a highly skilled Digital Transformation Support Professional to join our team in Tamworth. The estimated salary for this role is £35,152 per annum.

Located in the picturesque county of Staffordshire, Tamworth is a vibrant town boasting a rich heritage. Our ICT service plays a vital role in delivering our services efficiently. As part of a small team, you will be responsible for managing a responsive IT Service Desk function, providing efficient problem resolution, advice, and support to staff and members, as well as contributing to project work aligning with our ICT Strategy.

Key Responsibilities
  • Provide exceptional customer service and communication skills
  • Manage workload efficiently to meet SLAs and internal deadlines
  • Solve complex technical issues
  • Develop and implement effective solutions
  • Collaborate with the team to achieve common goals

Requirements
  • Demonstrable experience in an IT support role
  • ITIL awareness
  • Excellent knowledge of Windows desktop and server operating systems, Microsoft 365, Entra/Active Directory/Azure, Intune, VMware ESXi/Horizon View, and Cyber Security technologies


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