Implementation Specialist

16 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking an experienced Implementation Specialist to join our UK-based Housing team. As a specialist in NEC Housing systems, you will play a key role in ensuring the successful implementation of these systems for our clients in the not-for-profit social housing sector.

The ideal candidate will have in-depth expertise in repairs using Housing Management Software and a proven track record of providing high-quality consultancy services to customers.

This is a fantastic opportunity to work with a leading provider of software solutions for the public sector and contribute to making a positive impact on people's lives.

Key Responsibilities
  • Offer expert guidance in implementing NEC Housing systems, focusing on system configuration and build.
  • Provide excellent advice to current customers using NEC Housing.
  • Evaluate customer satisfaction and promptly communicate any issues to internal teams.
  • Create and maintain training courses and solution design manuals for customers and internal teams.
  • Stay up-to-date with the latest developments in Social Housing Management.
What You'll Need
  • Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • In-depth knowledge of Repairs using Housing Management Software.
  • Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Proficiency in creating and maintaining training materials, including courses and solution design manuals.
About the Benefits

As an Implementation Specialist at NEC Software Solutions, you can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience.

We offer a comprehensive benefits package, including:

  • A private medical cover funded by NEC for Employees.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with employer contributions up to 8.5%.
  • A selection of flexible benefits to suit your individual needs.

We pride ourselves on being an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment process, please feel free to share these with us.



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