Director of Quality Assurance Specialist
3 weeks ago
About Ashurst
Ashurst is a leading progressive global law firm with a rich history spanning over 200 years. We pride ourselves on our heritage and are forward-thinking, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm.
Our in-depth understanding of our clients and commitment to delivering exceptional standards of service have made us a trusted advisor to local and global corporates, financial institutions, and governments in all areas of commercial law.
Job Description
The Quality Assurance Manager plays a critical role in developing, implementing, and improving the company's assurance programs, ensuring compliance with ISO standards, regulatory requirements, and company policies. This position emphasizes fostering a culture of quality, efficiency, and continuous improvement.
Main Responsibilities
- Maintenance of Management System(s): Develop and maintain a QMS aligned with ISO 9001 standards and other related standards in the same ISO family, collaborating with relevant stakeholders and supporting their work.
- Monitor management systems performance, conduct assessments, and manage quality documentation.
- Coordinate with internal and external audits, address non-conformities, and collaborate with departments to integrate quality practices.
- Establish policies, ensure legal compliance, and conduct impact assessments, review incidents, and ensure legislative or regulatory compliance.
- Prepare for and oversee the renewal of certifications and accreditations in conjunction with the firm's risk exposure, client requirements, and future demands.
Continuous Improvement
- Lead initiatives to improve quality, efficiency, and customer satisfaction.
- Develop and deliver training programs to enhance employees' understanding of quality standards, processes, and best practices.
- Promote a culture of quality and continuous improvement across the organization.
Leadership and Management
- Provide guidance on quality management, set objectives, and support team development.
- Communicate performance metrics, represent the function in management meetings, and contribute to strategic decision-making.
Essential Skills and Experience
- Bachelor's degree in Quality Management or a related field.
- Proven experience in developing and implementing Quality Management Systems (QMS).
- Certified Quality Manager (CQM) or similar certification is highly desirable.
- Proficiency in quality management software and tools.
- Minimum of 3 years or more experience in Quality Management.
- Strong writing skills, ability to articulate complex points clearly and concisely, demonstrating sound business acumen.
Estimated Salary: $120,000 - $180,000 per annum
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