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Technical Manager

2 months ago


Cheltenham, Gloucestershire, United Kingdom Amwins Global Risks Full time
About the Role

We are seeking a highly skilled and experienced Technical Manager to join our team at Amwins Global Risks. As a key member of our organization, you will be responsible for leading our technical operations and ensuring the delivery of exceptional service to our clients.

Key Responsibilities
  • Leadership
    • Develop and implement strategies to improve technical processes and service delivery
    • Lead and manage a team of technical professionals to achieve business objectives
    • Collaborate with cross-functional teams to ensure aligned communication and culture
    • Identify and develop opportunities for team members to grow and develop their skills
  • Relationship Management
    • Build and maintain strong relationships with internal and external stakeholders to ensure business trust and confidence
  • Continuous Improvement
    • Contribute to the development of strategy, policy, procedures, and practice to ensure consistency and alignment
    • Identify and implement process improvements to enhance service delivery and business growth
    • Lead and/or contribute to projects to drive business objectives and improve technical capabilities
  • Service Delivery
    • Ensure the delivery of exceptional service to internal and external clients
    • Monitor and analyze management information to track service delivery and identify areas for improvement
    • Develop and implement solutions to issues and problems with service delivery
  • Resource Management
    • Work with management to review performance, forecasts, and ensure appropriate resourcing recommendations are made
    • Set team member objectives and assign ad hoc tasks as necessary
    • Monitor team workloads, productivity, and quality of work
  • People Management
    • Conduct regular 1:1 meetings and quarterly performance reviews with team members
    • Coach team members and identify development opportunities to maximize their potential
    • Manage and monitor absence and holiday requests
    • Address unsatisfactory performance and problem behavior in line with company policies and procedures
  • Technical
    • Have a strong technical case load and work at an Expert Technician level or higher
    • Produce and analyze regular and timely management information
    • Be aware of IBA and broking processes
Requirements
  • Technical, system, and communication knowledge required to operate at an Expert Technician level
  • Aptitude and appetite for people management
  • Commit to being in the office at least 3 days per week
  • Excellent interpersonal and communication skills, both written and verbal
  • Strong attention to detail and a high level of accuracy
  • CII Certificate qualified, Diploma preferable (in lieu of appropriate relevant technical experience)