Risk Management Specialist

6 days ago

Manchester, United Kingdom First Central Insurance Management Ltd Full time

Job Summary:

We are seeking a highly skilled Claims Specialist to join our team at First Central Insurance Management Ltd. As a Claims Specialist, you will play a critical role in handling a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership.

Key Responsibilities:

  • Handle motor claims across differing heads of damage, ensuring fair and timely settlements for customers.
  • Continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
  • Communicate clearly and concisely with claimants, policyholders, and other stakeholders.
  • Negotiate settlements with claimants or their representatives.
  • Provide excellent customer service to maintain positive relationships.
  • Use data and evidence skills to make informed decisions when problems arise.

Requirements:

  • Knowledge of FCA requirements, including individual responsibilities in relation to Consumer Duty.
  • Proven customer service experience.
  • Strong expertise in handling complaints.
  • Critical thinking and problem-solving skills.
  • Good communication skills, both verbal and written.
  • Negotiation and influencing skills.
  • Good time management and organisational skills.
  • Strong customer service skills.
  • Good IT, numeracy and literacy skills.

What We Offer:

  • Generous salary starting at £24,000 up to £28,000, depending on experience.
  • Full 7 weeks training at our office.
  • Monday to Friday, no weekends
  • Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency).
  • Fully supportive team throughout.
  • £100 off your car insurance.
  • A fun, vibrant and busy place to work.
  • 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you

Company Culture:

We are passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive.

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