Aftersales Service Engineer
2 weeks ago
Job Summary:
Pertemps Redditch Commercial is seeking a highly skilled Aftersales Service Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to our local offices.
Key Responsibilities:
- Technical Support: Provide 1st and 2nd line technical support, troubleshooting, and repair for applications, IT equipment, and networks.
- Issue Resolution: Respond in a timely manner to multiple service issues and requests, escalating where required.
- System Monitoring: Provide business-wide monitoring of critical systems and determine escalation as necessary.
- Software Deployment: Deploy and configure software, workstations, printers, telecom equipment, and mobile devices.
- Documentation and Training: Provide documentation, support, guidance, and training to the business as required in relation to the IT services.
- Project Assistance: Assist with IT projects as required.
Requirements:
- Experience in a Service Desk role, providing both onsite and remote user support.
- Ability to travel regularly to support with projects and initiatives within the group.
- Essential own transport for this position.
What We Offer:
A full-time position with a generous benefits package, including regular travel opportunities to support our local offices.
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