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Lead Business Operations Manager

2 months ago

Reigate, Surrey, United Kingdom Macro Full time
Job Title: Lead Business Administrator

We are seeking a highly skilled and experienced Lead Business Administrator to join our team at Macro. As a key member of our operations team, you will play a critical role in driving efficiency and delivering exceptional service to our customers.

Key Responsibilities:
  • Develop and implement business cases to improve operations and drive growth
  • Monitor vendor performance and ensure compliance with established KPIs and SLAs
  • Liaise with operations managers to ensure timely completion of tasks and projects
  • Ensure effective resource planning and continuity of service
  • Monitor performance data and provide insights to the wider team
  • QHSE responsibility to ensure compliance with Macro systems and processes
  • Maintain audit schedules and business continuity procedures
  • Proactively handle complaints and ensure rectification actions are quickly established and executed
  • Actively create and maintain a peer network to share best practice and innovation
  • Work with the facilities account lead to increase the profile of the FM team
Requirements:
  • Excellent communication and relationship management skills
  • Data analysis capabilities and familiarity with BI systems
  • Fluency in written and spoken English
  • IOSH/NEBOSH certification
  • Expert user of MS Office software

We are looking for a highly motivated and results-driven individual who can make a significant impact on our operations team. If you have a passion for driving efficiency and delivering exceptional service, we encourage you to apply for this exciting opportunity.