Operational Team Lead

1 week ago


Manchester, United Kingdom Teleperformance Full time

**Job Overview**

We are seeking an experienced Operational Team Lead to join our team at Teleperformance. In this role, you will be responsible for leading a team of contact centre agents and ensuring the delivery of exceptional customer service.

The successful candidate will have a strong background in operations management and excellent leadership skills. You will be responsible for managing day-to-day activities, evaluating performance, and making adjustments as needed to ensure the team is meeting its targets.

**Key Responsibilities:**

  • Lead a team of contact centre agents to deliver exceptional customer service
  • Manage day-to-day activities, including scheduling and staff allocation
  • Evaluate team performance and make adjustments as needed
  • Develop and implement strategies to improve team productivity and efficiency
  • Collaborate with other departments to achieve business objectives

**Requirements:**

  • 2+ years of experience in operations management or a related field
  • Strong leadership skills and ability to motivate a team
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**Salary Information:** Up to £32,000 per annum



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