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Customer Service Representative
2 months ago
Job Title: Customer Support Officer
Job Summary:
We are seeking a highly skilled and experienced Customer Support Officer to join our team at Bennett and Game Recruitment LTD. As a Customer Support Officer, you will play a critical role in providing exceptional customer service and support to our clients and customers.
Key Responsibilities:
- Provide support to operational personnel to improve customer service levels and smooth running of operations
- Attend relevant meetings to understand community and stakeholder plans and work activities planned ahead
- Check information on notices and parking bay suspensions to inform customers of pending work
- Coach operative workforce on how to provide great customer service
- Attend to and resolve customer enquiries and complaints, by telephone or face to face, with operational support as required
- Carry out customer site visits on push days and at end of works to ensure internal works and reinstatement works are complete and satisfactory
- Support all reinstatement and internal works complaints and enquiries
- Collate CSAT data
- Attend customer appointments ensuring vulnerable customers are identified and damages are recorded
- Refer technical enquiries to appropriate supervisors, following up to ensure satisfactory closure
- Contact all off-gas customers who generated enquiries to check gas has been restored
- Track and trend site visits/customer complaints to identify customer service patterns and assist with the development of customer training programmes to address any areas highlighted
- Present monthly customer updates to operational staff as required
- Attend customer training days to support the client
Requirements:
- Previous experience in a Customer Service environment with strong Customer Service Skills
- Confident in dealing with difficult situations
- Proficient in the use of all Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Full UK driving license
Benefits:
- Salary - £31,000.00
- Monday to Friday (7am-4pm)
- Company Van + Fuel Card
- 25 days holiday
- Company Pension
- Staff Discount Programme
- Employee Assistance Programme
- Life Insurance
- Excellent Career Development Opportunities
