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IT Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time

Job Title: IT Support Specialist

Location: UK

Salary: Up to £35,000


We are seeking a skilled IT Support Specialist to join our team at Spectrum IT Recruitment. As a 2nd Line IT Support Technician, you will be responsible for providing technical support to our clients, focusing on more advanced and escalated issues. You will also assist with 1st line support tasks when needed, adapting to changes in workload and team needs.


About the Role:

  • Provide Technical Support: Offer face-to-face and remote support to our clients, focusing on more advanced and escalated technical issues.
  • Manage Tickets: Handle a variety of support requests, ensuring all documentation is clear and keeping clients informed throughout the resolution process.
  • Collaborate on Projects: Work with the service desk manager to improve our IT systems and infrastructure, taking on projects that interest you.
  • Team Support: Assist the IT team with daily tasks, contributing to a positive and efficient work environment.
  • Ensure Great Service: Provide excellent customer service, maintaining a positive and friendly approach in all interactions with clients.
  • Flexible Assistance: Help with 1st line support tasks when needed, adapting to changes in workload and team needs.


Requirements:

  • IT Support Experience: Previous experience in an IT support role, especially in a 2nd line capacity.
  • Technical Skills: Familiarity with Windows Server 2016 and 2022 in a hybrid environment, Office 365 (Intune, SharePoint, and Exchange), and desktop hardware.
  • Networking Knowledge: Understanding of networking, including firewall configuration, VLANs, DHCP, and DNS troubleshooting.
  • Communication: Strong communication and organizational skills, with a passion for helping others and providing great service.
  • Desire to Learn: Enthusiasm for learning and improving your skills, with a proactive approach to staying up-to-date with new technologies.
  • Bonus Skills: Experience with VMware is a plus but not required.


What We Offer:

  • Supportive Environment: A friendly and collaborative workplace where your ideas are valued.
  • Competitive Benefits: A competitive salary, 25 days of holiday plus bank/public holidays, and an additional 3 days off over the festive period.
  • Employee Well-being: Access to our Employee Assistance Programme, a company pension scheme, life cover at 3x salary, and a company bonus scheme.