Site Operations Director

1 day ago


London, Greater London, United Kingdom iQ Student Accommodation Full time
Job Description

This role offers a fantastic opportunity to lead our accommodation site and drive business performance. As Site Operations Director, you will be responsible for overseeing all aspects of the site's operations, ensuring seamless delivery of services and exceptional student experience.

Key Responsibilities:
  • Coaching and Development: Foster a high-performing team by providing guidance, support, and opportunities for growth and development.
  • People Planning: Proactively plan staffing levels to meet site needs, ensuring adequate coverage at all times.
  • Customer Satisfaction: Drive resident satisfaction through effective issue resolution and proactive engagement.
  • Financial Performance: Monitor and manage the site's financial performance, including budgeting and cost control.
  • Compliance and Risk Management: Ensure compliance with health and safety standards, regulations, and company policies.
Requirements:
  • Leadership Experience: Proven track record of leading teams and driving business results.
  • Operational Expertise: Strong understanding of accommodation management, customer service, and operational processes.
  • Communication Skills: Excellent verbal and written communication skills, with ability to build relationships with stakeholders.
What We Offer:
  • Competitive Salary: £55,000 - £65,000 per annum, depending on experience.
  • Benefits Package: 25 days annual leave, plus bank holidays; birthday off; discretionary bonus scheme; pension matching up to 8%; life assurance; season ticket loan; cycle to work scheme; gym discounts.


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