Digital Solutions Analyst

2 weeks ago


London, Greater London, United Kingdom CV-Library Full time

**Job Description**

We are looking for a Technical Services Expert to join our team in the City of London. The successful candidate will have 3+ years of experience working with ITSM tools, such as ServiceNow, and a strong understanding of ITIL frameworks.

As a Technical Services Expert, you will be responsible for managing incident prioritization, producing reports in ServiceNow, and analyzing trends to improve service delivery.

The ideal candidate will have a strong background in IT service management, including Incident, Problem, Request Fulfillment, Change Management, and Service Levels. ITIL/ITSM Certification is desired but not essential.

**Salary:** £55,000 - £65,000 per annum, depending on experience.



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