Warehouse Operations Specialist

4 weeks ago


Watford, Hertfordshire, United Kingdom Cottrell Moore Ltd Full time

We are seeking a highly organized and detail-oriented Warehouse Operations Specialist to join our team at Cottrell Moore Ltd. As an E-Commerce Fulfillment Coordinator, you will be responsible for handling all aspects of order processing, from picking and packaging to managing dispatch portals.

Key Responsibilities:

  • Picking and Packaging:
    • Efficiently pick items from stock and ensure accurate packaging of orders to prevent damage during transit.
    • Maintain a clean and organized workspace to facilitate smooth operations.

Managing Dispatch Portal:

  • Monitor incoming orders, prioritize orders based on urgency and shipping method.
  • Coordinate with shipping carriers to schedule pickups and deliveries.

Click and Collect Orders:

  • Process click and collect orders accurately and in a timely manner and assist customers with inquiries.

Managing Returns and Refunds:

  • Handle returns according to company policies, inspect items for damage, and update inventory records.

Marketplace Processing:

  • Monitor sales, process orders, and ensure accurate labeling and packaging for shipment.
  • Coordinate with the Customer Support team to resolve any issues or inquiries from buyers.

Requirements:

  • Previous experience in warehouse operations or e-commerce fulfillment is preferred.
  • Valid Forklift license is required.
  • Strong attention to detail, excellent organizational, and time management skills.
  • Proficiency in using warehouse management systems and e-commerce platforms.
  • Ability to work effectively in a team environment and collaborate with other departments.
  • Physical ability to lift and move heavy packages as needed.

Benefits:

  • Company Pension Contribution
  • Life Assurance - 4x Salary
  • Staff discount on our products
  • Cycle to work scheme
  • Employee Assistance Programme
  • Long Service Awards
  • Annual Leave 20 days plus bank holidays - Pro rata
  • Birthday Day Off
  • Wider Wallet - Offers high street and online store discounts


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