Warehouse Operations Specialist
4 weeks ago
We are seeking a highly organized and detail-oriented Warehouse Operations Specialist to join our team at Cottrell Moore Ltd. As an E-Commerce Fulfillment Coordinator, you will be responsible for handling all aspects of order processing, from picking and packaging to managing dispatch portals.
Key Responsibilities:
- Picking and Packaging:
- Efficiently pick items from stock and ensure accurate packaging of orders to prevent damage during transit.
- Maintain a clean and organized workspace to facilitate smooth operations.
Managing Dispatch Portal:
- Monitor incoming orders, prioritize orders based on urgency and shipping method.
- Coordinate with shipping carriers to schedule pickups and deliveries.
Click and Collect Orders:
- Process click and collect orders accurately and in a timely manner and assist customers with inquiries.
Managing Returns and Refunds:
- Handle returns according to company policies, inspect items for damage, and update inventory records.
Marketplace Processing:
- Monitor sales, process orders, and ensure accurate labeling and packaging for shipment.
- Coordinate with the Customer Support team to resolve any issues or inquiries from buyers.
Requirements:
- Previous experience in warehouse operations or e-commerce fulfillment is preferred.
- Valid Forklift license is required.
- Strong attention to detail, excellent organizational, and time management skills.
- Proficiency in using warehouse management systems and e-commerce platforms.
- Ability to work effectively in a team environment and collaborate with other departments.
- Physical ability to lift and move heavy packages as needed.
Benefits:
- Company Pension Contribution
- Life Assurance - 4x Salary
- Staff discount on our products
- Cycle to work scheme
- Employee Assistance Programme
- Long Service Awards
- Annual Leave 20 days plus bank holidays - Pro rata
- Birthday Day Off
- Wider Wallet - Offers high street and online store discounts
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