Customer Service Vocational Skills Specialist
3 weeks ago
We are seeking a skilled Customer Service Vocational Skills Specialist to join our team at Twin Employment & Training Ltd.
About the Role:
This key position involves engaging with learners across various locations, delivering both online and face-to-face sessions in customer service and vocational skills.
Flexible Delivery:
- You will work closely with our quality assurance team to ensure exceptional teaching standards.
- Collaborate to drive continuous improvement initiatives in AEB contract delivery, further enhancing our services.
Key Qualifications:
- A recognized teaching qualification, such as Qualified Teacher Status (QTS), is essential.
- Hold a minimum L3 Award in Education and Training or equivalent teaching certification.
- Assessing qualifications like CAVA, TAQA, or equivalent are also required.
Salary and Benefits:
The salary for this role is approximately £40,000 per annum, depending on experience.
Contract Details:
- Permanent full-time position
- Hours: Monday – Friday, 09:00 – 17:30
- Hybrid work environment with face-to-face delivery and travel to surrounding areas daily
What We Offer:
- Up to 25 days annual leave (pro rata) + bank holidays + Birthday Day off, per year
- Long service award, an extra day's annual leave per year completed, up to 5 additional days
- 5 days paid sick leave per year
- Employee referral scheme, up to £500 per successful referral
- Sabbatical Leave, the right to request up to 1 month unpaid sabbatical leave
- Season ticket loan of up to £1000 per year
- Pension contributions; Career development opportunities
- 2 volunteering days per year
- Ability to purchase an additional 3 days annual leave per year
- Death in service benefit, including an Employee Assistance Programme
Essential Requirements:
All successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.
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