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Strategic Account Manager

2 months ago

Farley Hill, United Kingdom Integral UK Ltd Full time
About the Role

We are seeking an experienced Strategic Account Manager to join our team at Integral UK Ltd. As a key member of our national retail contract team, you will be responsible for providing strategic, tactical, and technical operational leadership and direction.

Key Responsibilities
  • Lead a team of site-based contract delivery managers to ensure 100% compliance to account KPIs and SLAs.
  • Maintain and enhance relevant client relationships to secure future growth.
  • Develop and implement strategic plans to drive business growth and profitability.
  • Manage the P&L of contracts, including sales, growth, costs, and WIP/debt management.
  • Ensure full understanding of contract SLAs and KPIs and deliver these while maintaining industry best practice.
  • Set priorities for the team to ensure task completion and coordinate work activities with others.
  • Build partnerships with clients and colleagues through open, transparent, and timely communication.
  • Ensure a professional image of Integral UK Ltd is presented to clients and visitors and deliver excellence in customer service.
  • Adapt management style to meet changing needs of the business or operational circumstances.
  • Manage action plans to implement improvement initiatives.
  • Make decisions guided by policies, procedures, and business plans.
  • Communicate effectively with the team.
  • Recognize, respect, and reward the contributions and achievements of others.
  • Drive and encourage development of self and others through learning and on-the-job experience.
Personal Qualities and Experience
  • Managerial experience at contract/account manager or above within technical and/or hard services is essential.
  • A proven track record in the retail sector with excellent knowledge of the industry market.
  • Ability to work effectively within a matrix management structure.
  • New business hunter qualities as well as very strong account management skills.
  • Able to build positive relationships with clients to resolve day-to-day operational problems and identify opportunities for increasing profitable business.
  • Excellent interpersonal, written, and verbal communication skills.
  • Self-motivated and capable of leading and inspiring a national team.
  • Able to maintain an objective and positive focus through periods of high and sustained work pressure.