High-Performance Catering Technician
2 weeks ago
JLA LIMITED is a leading mission-critical infrastructure solutions provider, offering a wide range of services including Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. With an end-to-end service proposition under the Total Care brand, the company offers on-premise machine supply and breakdown services, supported by a world-class sales and marketing engine.
Job Title: High-Performance Catering TechnicianJob Summary:We are seeking a highly skilled and experienced Field Service Engineer to join our busy customer-facing team. As a Field Service Engineer, you will play a key role in delivering excellent customer service and ensuring that our customers' equipment is maintained and repaired to the highest standards.
Main Responsibilities:- Maintain and repair catering equipment as directed by the Operations Support team.
- Carry out comprehensive and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault, not just the fault itself.
- Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business.
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
- Skilled in repairing and servicing catering equipment.
- Basic knowledge of electrical and plumbing work.
- Proficient level of computer skills.
- Good knowledge of the English language, both written and verbal.
- Experience diagnosing and repairing white goods equipment.
- Experience of working in a customer-facing role.
- Aptitude for practical work.
- Good attention to detail.
- Talent for solving problems.
- Good communication and customer service skills.
- Resourceful, with the ability to work independently.
- Good time management skills.
The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience. We offer a competitive benefits package, including a full driving license, COMCAT 1, 2, 3, 5 qualifications, Gas Safe accreditation, and 17th Edition accreditation.
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