Stylist - Part Time 24 hours - Cheshire Oaks

1 week ago

Ellesmere Port, Cheshire, United Kingdom AllSaints Full time

About the Role

We are seeking a skilled and enthusiastic Stylist to join our team at Cheshire Oaks. As a Stylist, you will be the fundamental link between our products and customers, providing an exceptional brand experience.

Key Responsibilities

  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
  • Actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
  • Handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Empower customers to make service decisions for their issues while retaining their loyalty and trust.
  • Relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
  • Greet our customers into our store and tailor your approach to support the purpose of their visit.
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
  • Work as one team with the same goal, supporting and observing your peers, seeking feedback to support your growth and development.
  • You will be predominantly store-based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work-from-home basis.
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

About the Location

Our outlet store in Cheshire Oaks has been open since and usually trades from 09:00am - 20:00pm (subject to seasonal change). With nearly eight million visitors per year, our teams are always kept busy. They also care very much about the environment and have all signed up to plant trees in partnership with a local charity, utilising our paid volunteering day employee benefit. Approximately a 30-minute journey from Chester station.

What We Stand For

The Customer is the Boss We work as one proud team to get the best for our customers.

One Team We are joined up and encourage others to share their ideas.

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind.

We Are Responsible We are self-aware, understand the impact we have on others, and are positive about the future.

Benefits

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
  • Potential to earn more from our team commission scheme.
  • We are a disability-committed certified employer.
  • Employee discount for you to spend with family and friends.
  • Up to 2 years service 33 days (25 days + bank holidays).
  • Over 2 years service 36 days (28 days + bank holidays).
  • Access to dental cash plan & free virtual GP appointments through Aviva.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Free, confidential, wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
  • Health days for you to use either for physical or mental wellness.
  • Dedicated mental health support from our mental health first aiders.
  • Eye care vouchers, season ticket loans, and much more.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#li-onsite

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