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Senior Sales Ambassador

1 month ago

London, Greater London, United Kingdom Chloé Full time
Make a Lasting Impact as a Chloé Senior Sales Associate

A Chloé Senior Sales Associate is a dedicated ambassador of the Maison, responsible for creating unforgettable experiences for every guest. As a highly skilled client advisor, you will develop strong relationships with our clients, providing exceptional customer service and taking pride in delivering tailored solutions to meet their needs.

Key Responsibilities:
  • Deliver exceptional customer service and develop long-term relationships with clients
  • Stay up-to-date with CRM targets and actively engage in actions to reach them
  • Focus on developing a portfolio of customers, utilizing strategic selling techniques and applying clear client development strategies to upgrade high potentials and regain lost and sleeping clients
  • Work closely with appointments to ensure retention of top clients and achieve personal sales targets
  • Implement personalized reach-out campaigns and utilize all clienteling tools available to complete CRM tasks within given timeframe
  • Capture client data and take notes of all qualitative information

Be an Omnichannel Business Partner
  • Lead by example and demonstrate role model behavior to deliver strong business performance and customer service
  • Mastery all omnichannel services available to grow sales
  • Stay aware of store and individual sales and KPIs targets and actively engage in all actions to reach them
  • Complete trainings and participate in all commercial activities set by the SM/HQ
  • Maintain an excellent level of product knowledge and collections at all times and support new starters and other stylists in the store
  • Motivate and help the team in reaching targets for boutique and individual
  • Consistently work to over-achieve given sales, KPIs, and CRM targets
  • Stay aware of local trading environment and competitors' activities

Support Operations Excellence
  • Ensure an impeccable store environment, BOH, and grooming at any time of the day
  • Proactively inform the Store Manager of any structural repair needed in store to ensure a luxurious environment at all times
  • Implement all guidelines related to store and BOH management and participate in inventories
  • Monitor progress of after-sales processes and follow up with clients to ensure impeccable after-sales service
  • Comply with established Richemont policies and standards
  • Support the management team in specific tasks and areas of the business throughout the day and be the main point of contact for the team during management absence

What Makes Our Group Different?
We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

Your Journey with Us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call. 2nd Stage – Interview with the Store Manager. 3rd Stage – Interview with the Human Resources Manager and the Retail Director. 4th Stage – Interview with the DRH HQ & EMEIA and the Europe Managing Director.