Slots Host

20 hours ago

Edinburgh, Edinburgh, United Kingdom Genting Casinos Full time
About Our Team

Genting Casinos is committed to delivering exceptional customer experiences across all of our properties.

Role Overview

We are seeking a talented Slots Host to join our team in the UK. As a key member of our hospitality team, you will be responsible for providing an outstanding customer service experience, ensuring that our customers feel valued and supported throughout their visit.

Job Description

The successful candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work effectively in a fast-paced environment. You will be responsible for managing customer interactions, resolving any issues or concerns, and promoting a positive and welcoming atmosphere in our casinos.

Key Responsibilities:
  • Provide exceptional customer service, responding promptly to customer queries and addressing any concerns in a professional and courteous manner.
  • Manage customer interactions, including greeting customers, taking orders, and handling customer complaints in a fair and transparent way.
  • Maintain a high level of knowledge about our products and services, including games, promotions, and rewards schemes.
  • Work closely with other members of the hospitality team to ensure seamless delivery of customer experiences.
Requirements

To be considered for this role, you will need:

  • A strong customer service background, with a proven track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • A keen eye for detail, with a focus on accuracy and attention to customer needs.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings, weekends, and public holidays.
Salary and Benefits

The salary for this role is estimated to be around £25,000-£30,000 per annum, depending on experience. In addition to a competitive salary, you can also expect a range of benefits, including:

  • A comprehensive training program, designed to help you develop your skills and knowledge in customer service and hospitality.
  • Ongoing support and development opportunities, to help you progress in your career.
  • A fun and dynamic working environment, with a focus on teamwork and collaboration.

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