Customer Retention Strategist

2 months ago


Tunbridge Wells, Kent, United Kingdom Childrensalon Full time
Customer Retention Specialist

Childrensalon is seeking an experienced Customer Retention Specialist to drive loyalty, engagement, and increase retention rates. As a key member of our team, you will cultivate strong relationships with existing customers, ensuring their loyalty and maximizing their lifetime value.

Key Responsibilities:
  • Develop and execute retention strategies to enhance customer loyalty and increase customer retention rates.
  • Conduct thorough analysis of customer data to identify trends, behaviours, and preferences.
  • Segment customers based on their buying patterns, demographics, and other relevant factors to create targeted retention campaigns.
  • Work closely with the marketing team to align customer retention strategies with overall marketing initiatives.
  • Monitor customer retention metrics, such as churn rate, repeat purchase rate, and customer lifetime value.
  • Develop and maintain a comprehensive loyalty program to incentivise repeat purchases and reward customer loyalty.
  • Define and track relevant KPIs related to customer retention, loyalty program performance, and overall customer satisfaction.
Requirements:
  • 5+ years in customer retention, or a similar role, preferably in the ecommerce or luxury retail industry.
  • Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
  • Familiarity with customer segmentation, email marketing, and loyalty program management.
  • Knowledge of ecommerce platforms, CRM systems, and customer analytics tools.
  • Detail-oriented with strong organizational and project management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
  • A highly competitive salary.
  • A company pension plan.
  • A health plan.
  • Fully subsidised gym membership.
  • In-house yoga classes.
  • Company shuttle.
  • Generous holiday allowance.
  • Company discount.

Childrensalon is an equal opportunity employer and is determined to ensure that no applicant or team member receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.



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