Operations Manager

2 weeks ago


Loughton Milton Keynes, United Kingdom Wallace Hind Selection LTD Full time

Job Overview

We are seeking an experienced Service and Operations Manager to join our team at Wallace Hind Selection LTD. As a Service and Operations Manager, you will be responsible for developing, implementing, and managing our after sales strategy, systems, and day-to-day operations.

About the Role

The successful candidate will have a strong technical background within the engineering industry, with commercial refrigeration being a distinct advantage. You will be highly organized, self-motivated, and able to communicate effectively with staff, service partners, and customers alike.

Key Responsibilities

  • Providing timely technical support before, during, and after product deliveries and installations for all of our supplied equipment.
  • Developing, implementing, and managing our after sales strategy, systems, and day-to-day operations.
  • Ensuring trouble shooting is conducted with our customers and distributors before appointing our own team or 3rd party Engineer.

Requirements

  • A strong technical background within the engineering industry.
  • Commercial refrigeration, specifically, would be a distinct advantage.
  • A demonstrable record of implementing service systems and SLA's.
  • Basic computer skills and an understanding of Microsoft Office packages.

Salary and Benefits

The salary for this role is estimated to be between £40,000 - £45,000 per annum, depending on experience. Additional benefits include 20 days annual leave + Bank Holidays, extra holiday with service, annual salary reviews, bonus based on company profit, and regular company incentives.


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