Operations Manager
2 weeks ago
Job Overview
We are seeking an experienced Service and Operations Manager to join our team at Wallace Hind Selection LTD. As a Service and Operations Manager, you will be responsible for developing, implementing, and managing our after sales strategy, systems, and day-to-day operations.
About the Role
The successful candidate will have a strong technical background within the engineering industry, with commercial refrigeration being a distinct advantage. You will be highly organized, self-motivated, and able to communicate effectively with staff, service partners, and customers alike.
Key Responsibilities
- Providing timely technical support before, during, and after product deliveries and installations for all of our supplied equipment.
- Developing, implementing, and managing our after sales strategy, systems, and day-to-day operations.
- Ensuring trouble shooting is conducted with our customers and distributors before appointing our own team or 3rd party Engineer.
Requirements
- A strong technical background within the engineering industry.
- Commercial refrigeration, specifically, would be a distinct advantage.
- A demonstrable record of implementing service systems and SLA's.
- Basic computer skills and an understanding of Microsoft Office packages.
Salary and Benefits
The salary for this role is estimated to be between £40,000 - £45,000 per annum, depending on experience. Additional benefits include 20 days annual leave + Bank Holidays, extra holiday with service, annual salary reviews, bonus based on company profit, and regular company incentives.
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