Customer Success Director

2 months ago

London, Greater London, United Kingdom HiBob Full time
About Us

HiBob is a leading HR platform that helps modern, mid-size businesses transform the way they manage people. Our intuitive, data-driven platform is built for the way people work today: globally, remotely, and collaboratively. We're proud to be the choice HRIS of over 3000 midsize and multinational companies, including Monzo, Happy Socks, Fiverr, and VaynerMedia.

Job Summary

We're seeking an experienced Customer Success Director to lead our MidMarket segment. As a key member of our team, you'll play a pivotal role in building and scaling our Customer Success team to drive retention, value, and customer satisfaction. You'll lead a team of CS leaders and be responsible for the overall health of our midmarket customer base, ensuring that our customers derive maximum value from HiBob's solutions.

Key Responsibilities
  • Proven experience in a senior customer success role within a SaaS or technology company.
  • Strong track record of building and leading high-performing teams.
  • Deep understanding of the mid market segment and the unique challenges and opportunities it presents.
  • Experience driving key metrics such as customer retention, GDR, adoption, and customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to think strategically and execute tactically.
  • Strong cross-functional collaboration skills, with a track record of working effectively with Sales, Marketing, Product, and other teams.
  • Experience with customer success technologies and automation tools is a plus.
What We Offer

Join our fast-growing HR start-up in London and be part of a team that's passionate about creating a better working world. You'll work in a fast-paced, high-growth SaaS environment with some of the coolest brands. We offer a competitive salary, stock options, and a range of benefits, including a company share options plan, cash allowance for health insurance, and annual vision allowance.

Belonging at HiBob

We're committed to being proactive at all levels to ensure our workforce reflects the communities in which we live, work, and hire. We're an equal opportunities employer and welcome applications from all qualified candidates. Please contact us if you'd like to discuss any adjustments to our process that might help you demonstrate your strengths and capabilities.

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Director of Customer Success Transformation

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleAbr Talent is seeking a highly experienced Director of Customer Success Transformation to lead the Customer Success strategy for our client, a high-growth MedTech solution company.Key ResponsibilitiesDevelop and execute a Customer Success strategy that drives business growth and customer satisfaction.Lead a team of 3 and create a best-in-class...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Director of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Revenue3 Full time

    Customer Success DirectorA leading security company within the Web3 space is focused on threat detection software across the DeFi and Web3 space. Building out a strong presence across the U.S. and Europe, they are seeking a Customer Success Director to manage, build, and scale their post-sale customer success strategy. This is an opportunity to join at the...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Revenue3 Full time

    A leading security company in the Web3 space is focused on threat detection software across DeFi and Web3.Building a strong presence in the U.S. and Europe, Revenue3 is seeking a Director of Customer Success to manage, build, and scale their post-sale customer success strategy.This is an opportunity to join at the ground up and work with modern and unique...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Revenue3 Full time

    A leading security company in the Web3 space is focused on threat detection software across DeFi and Web3.Building a strong presence in the U.S. and Europe, Revenue3 is seeking a Director of Customer Success to manage, build, and scale their post-sale customer success strategy.This is an opportunity to join at the ground up and work with modern and unique...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ANG Climate Full time

    Customer Success DirectorWe are seeking a seasoned Customer Success Director to lead our client-facing team and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and execute customer success strategies to drive retention and expansionBuild and manage a high-performing customer success teamCollaborate with internal...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth.Key Responsibilities:Develop and evangelize a vision for the Customer Success mission in EMEA on an operational and strategic level.Perform...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth.Key Responsibilities:Develop and evangelize a vision for the Customer Success mission in EMEA on an operational and strategic level.Perform...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.Key...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.Key...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    {"h1": "Customer Success Director", "p": "At Reward Gateway, we're on a mission to help our customers succeed. As our new Customer Success Director, you'll play a critical role in driving adoption, value realization, and growth across our customer base. Your key responsibilities will include: * Leading a diverse team of Customer Success Managers, Team...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    {"h1": "Customer Success Director", "p": "At Reward Gateway, we're on a mission to help our customers succeed. As our new Customer Success Director, you'll play a critical role in driving adoption, value realization, and growth across our customer base. Your key responsibilities will include: * Leading a diverse team of Customer Success Managers, Team...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.Key...

  • Director of Customer Success

    1 month ago

    London, Greater London, United Kingdom Varonis Full time

    Customer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.Key...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom blueoptima Full time

    Job Title: Director of Customer SuccessAbout the Role:We are seeking an experienced Director of Customer Success to join our team at BlueOptima. As a key member of our customer success team, you will be responsible for driving customer engagement, retention, and growth.Responsibilities:Develop and execute customer success strategies to drive customer...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom blueoptima Full time

    Job Title: Director of Customer SuccessAbout the Role:We are seeking an experienced Director of Customer Success to join our team at BlueOptima. As a key member of our customer success team, you will be responsible for driving customer engagement, retention, and growth.Responsibilities:Develop and execute customer success strategies to drive customer...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    {"h1": "Customer Success Director", "p": "At Reward Gateway, we're on a mission to help our customers succeed. As our new Customer Success Director, you'll play a critical role in driving maximum adoption, articulating maximum value, and driving our customers to true advocacy and growth. Your key responsibilities will include: * Leading a diverse team of...

  • Director of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    {"h1": "Customer Success Director", "p": "At Reward Gateway, we're on a mission to help our customers succeed. As our new Customer Success Director, you'll play a critical role in driving maximum adoption, articulating maximum value, and driving our customers to true advocacy and growth. Your key responsibilities will include: * Leading a diverse team of...