Motor Injury Case Handler

2 days ago


Bristol, Bristol, United Kingdom Direct Line Group Full time
About the Role

As a Motor Injury Case Handler, you will play a critical role in helping our customers navigate complex claims processes. You will work closely with the Legal Claims Expenses Team Leader to achieve team objectives and deliver outstanding customer outcomes.

Key Responsibilities
  • Validate requests for legal expenses cover and agree appropriate freedom of choice following business rules and claims authorization matrix
  • Authorise repudiation or rejection of claim following business rules and claims authorization matrix
  • Pro-actively control appointed legal representative's conduct of insurance funded claims to ensure our indemnity spend is following the policy and appropriate cost controls appropriate for the claim type.
  • Manage customers' expectations, explaining decisions well, and what will happen next in the claims process
  • Ensure understanding and adherence to TCF requirements
  • Undertake Quality Assurance review activity and provide feedback for performance improvement and reward purposes
Benefits and Salary

We offer an attractive salary of approximately £28,000 per annum, plus benefits, including a generous 9% employer pension contribution, 22 days holiday allowance, 50% off home, motor, and pet insurance, free travel insurance and Green Flag breakdown cover, and additional optional Health and Dental insurance.

Work-Life Balance

We have a hybrid working model that offers flexibility for everyone. Most colleagues are in the office two days a week, and we'll consider flexible working options that work best for you.



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