Soft Services Director

11 hours ago


London, Greater London, United Kingdom Medirest Full time

Role Overview:

The Soft Facilities Management division at Medirest's NHS hospital in London is seeking a highly skilled General Manager to lead its soft services facilities team. This includes Cleaning and Portering Services teams, with approximately 1,000 staff, patients, and visitors on site daily.

The successful candidate will be responsible for upholding the highest standards of cleanliness, hygiene, and support services throughout the hospital, ensuring a safe and welcoming environment for everyone.

Key Responsibilities:

  • Team Leadership & Management: Supervise and inspire all soft FM services teams, with a focus on fostering a culture of excellence, accountability, and compassionate service.
  • Operational Oversight: Work with Department Managers to oversee daily cleaning schedules, porter activities, catering services, waste management, and patient transport, ensuring seamless services that meet NHS standards.
  • Compliance & Standards: Maintain full compliance with NHS cleanliness, hygiene, and health & safety protocols, conducting regular audits, risk assessments, and training sessions.
  • Resource Management: Manage staffing levels, rotas, and budgets effectively to meet hospital needs, ensuring high standards within allocated resources.
  • Stakeholder Collaboration: Collaborate with clinical and administrative teams to understand operational needs and respond to service improvement opportunities.
  • Quality Improvement: Identify areas for process improvement, recommend new practices or technologies, and implement initiatives to enhance service delivery, efficiency, and patient satisfaction.

What We Offer:

  • Estimated Salary: £60,000 - £80,000 per annum (dependent on experience)
  • Pension Scheme: Contributory pension scheme available
  • Professional Development: Career Pathways and MyLearning programmes available
  • Health Benefits: Access to Digital GP and wider healthcare benefits
  • Travel Discounts: Exclusive discounts with TUI, Expedia, Booking.com, and more
  • Cinema Tickets: Up to 44% off cinema tickets
  • Employee Rewards: Cash rewards available through various brands
  • Wellness Programmes: Free wellness, mindfulness, and exercise classes

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