High-Performance Security Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom Johnson Controls Full time

Job Overview:

We are seeking a highly skilled and experienced Senior Service Engineer to join our team at Johnson Controls. As a Senior Service Engineer, you will be responsible for maintaining strong relationships with our blue-chip customers, ensuring the maintenance and servicing of their CCTV and Access Control systems, and performing installation and commissioning work as needed.

Main Responsibilities:

  • Customer Relationship Management: Ensure customer expectations are met, manage all paperwork, and maintain a professional relationship with customers at all times.
  • Technical Leadership: Provide technical leadership, mentor less experienced engineers, and contribute to the development of new and existing Enterprise solutions.
  • Quality Management: Ensure that guidelines and standards of work expected by Johnson Controls are understood and met, and maintain a high level of quality in all work performed.
  • Teamwork and Collaboration: Work effectively as part of a team, collaborate with colleagues, and contribute to a healthy and safe working environment.
  • Problem-Solving: Analyze and diagnose complex system faults, develop solutions, and implement them in a timely manner.
  • Communication: Communicate effectively with customers, colleagues, and other stakeholders, both verbally and in writing.
  • Adaptability: Be flexible and willing to work extra hours as needed, including occasional out-of-hours and weekend call-outs.

Requirements:

At least two years' experience working in a similar role, with qualifications in CCure and Genetec highly preferred. Experience with CCure, Genetec, VideoEdge, Milestone, and Avigilon is also required. The successful candidate will be self-motivated, confident, and willing to contribute to the success of the company at all times.

Skills:

  • Experience of working within the Security/CCTV/Access Control sector.
  • Analytical and diagnostic skills.
  • Planning and organizational skills.
  • Effective communication, both verbal and written.
  • Timekeeping and punctuality.

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