High-Performance Security Specialist
3 weeks ago
Job Overview:
We are seeking a highly skilled and experienced Senior Service Engineer to join our team at Johnson Controls. As a Senior Service Engineer, you will be responsible for maintaining strong relationships with our blue-chip customers, ensuring the maintenance and servicing of their CCTV and Access Control systems, and performing installation and commissioning work as needed.
Main Responsibilities:
- Customer Relationship Management: Ensure customer expectations are met, manage all paperwork, and maintain a professional relationship with customers at all times.
- Technical Leadership: Provide technical leadership, mentor less experienced engineers, and contribute to the development of new and existing Enterprise solutions.
- Quality Management: Ensure that guidelines and standards of work expected by Johnson Controls are understood and met, and maintain a high level of quality in all work performed.
- Teamwork and Collaboration: Work effectively as part of a team, collaborate with colleagues, and contribute to a healthy and safe working environment.
- Problem-Solving: Analyze and diagnose complex system faults, develop solutions, and implement them in a timely manner.
- Communication: Communicate effectively with customers, colleagues, and other stakeholders, both verbally and in writing.
- Adaptability: Be flexible and willing to work extra hours as needed, including occasional out-of-hours and weekend call-outs.
Requirements:
At least two years' experience working in a similar role, with qualifications in CCure and Genetec highly preferred. Experience with CCure, Genetec, VideoEdge, Milestone, and Avigilon is also required. The successful candidate will be self-motivated, confident, and willing to contribute to the success of the company at all times.
Skills:
- Experience of working within the Security/CCTV/Access Control sector.
- Analytical and diagnostic skills.
- Planning and organizational skills.
- Effective communication, both verbal and written.
- Timekeeping and punctuality.
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