Customer Service Representative

7 days ago


Bristol, Bristol, United Kingdom William Hill PLC Full time
Job Description

We are looking for a Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.

About the Role

The ideal candidate will have a strong background in customer service and a proven track record of success in sales. You will be responsible for processing bets, assisting with customer queries, and demonstrating how to use betting terminals. Additionally, you will be expected to build relationships with our customers and provide an excellent customer service experience.

Key Responsibilities
  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening/closing activities as required
Working Patterns

Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend working.

Benefits
  • Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus (approximately £24,000 - £28,000 per annum)
  • Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata)
  • Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month
  • Subsidised travel: For roles based in London, you'll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting
  • Pension plan: We'll match your pension contributions to 4%
  • Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together
  • Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays


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