Cloud Support Expert

3 days ago


London, Greater London, United Kingdom Nobul Resourcing Solutions Full time

Job Title: Cloud Support Expert

About the Role:

We're seeking a highly skilled Cloud Support Expert to join our team at Nobul Resourcing Solutions. As a key member of our support team, you will play a vital role in delivering exceptional solutions, troubleshooting technical issues, and providing a positive experience to customers worldwide.

This is a challenging role that requires strong technical expertise, excellent communication skills, and a passion for problem-solving. You will act as the crucial bridge between our customers and internal teams, including Product, Engineering, and Marketing. From resolving customer queries to maintaining internal workflows and handling escalations, you will help ensure that customers have the best possible experience with our suite of SaaS solutions.

Key Responsibilities:

  • Troubleshoot and track technical issues, logging bugs in JIRA, and escalating when necessary to deliver resolutions.
  • Build and share in-depth knowledge of our cloud-based SaaS products and workflows with customers and colleagues.
  • Provide personalized solutions to help customers address specific technical issues and use product features effectively.
  • Partner with Tier 1 & 2 Customer Support teams to resolve escalated cases and improve operational workflows.

What We're Looking For:

We're looking for a driven and empathetic communicator who thrives on solving problems and continuously improving customer experiences. You understand the nuances of the entertainment industry and how cloud-based technology can enhance B2B operations.

Required Skills and Qualifications:

  • Experience in customer support with cloud technology applications and subscription-based SaaS models.
  • Familiarity with billing systems and high-ticket customer query management.
  • Strong proficiency in help desk software, bug tracking (e.g., JIRA), and CRM tools.

Salary: £40,000 - £60,000 per annum



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