Coffee Shop Operations Manager
1 week ago
About Our Company
We are Goldex Investments Group Ltd, a leading multi-brand company with a strong presence in the South East of England. Our mission is to deliver exceptional customer experiences and drive business growth through innovation and excellence.
Job Overview:
- This is an exciting opportunity to join our team as a Retail Business Manager, responsible for driving the success of our Costa Coffee store.
- You will be part of a dynamic and customer-focused team, committed to delivering high-quality coffee experiences and exceptional service.
- As a Retail Business Manager, you will oversee all aspects of store operations, including managing budgets, controlling costs, and maximizing sales.
Responsibilities:
- Lead a team of dedicated staff, providing coaching, training, and support to ensure they have the skills and knowledge needed to excel in their roles.
- Monitor financial performance, managing budgets and costs to achieve sales targets and maximize profitability.
- Ensure compliance with health and safety regulations, as well as maintaining a secure environment for customers and staff.
- Recruit, train, and develop team members, as well as maintaining accurate records and reports.
Requirements:
- You will possess excellent leadership and communication skills, with the ability to motivate and inspire a team.
- You will have previous experience in a management or supervisory role within the hospitality or retail industry.
- You will be flexible and able to work varied shifts, including evenings and weekends.
- You will have a passion for delivering outstanding customer service and be committed to achieving sales targets.
Benefits:
- A competitive salary and bonus scheme.
- A comprehensive training program, including Barista and Brand Standards training.
- The opportunity to progress your career within our company.
- A range of benefits, including a free Core Drink while working, 25% off all Costa Coffee stores, and access to local and national discounts.
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