Portfolio Operations Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Avison Young Full time
About Us: Avison Young is a global commercial real estate advisory firm that provides a wide range of services to our clients. We are committed to creating vibrant buildings, cities, and places that deliver long-lasting social value and economic impact. Our goal is to make a positive difference in the lives of our clients, employees, and communities. We believe in the importance of teamwork, innovation, and collaboration in achieving our goals.

Role Summary: We are seeking an experienced Assistant Facilities Manager to join our team. As a key member of our facilities management team, you will be responsible for comprehensively managing, planning, and coordinating the physical and environmental conditions within our multi-occupied portfolio. You will work closely with our clients to ensure their needs are met, and provide excellent customer service to occupiers and clients.

Key Responsibilities: Your key responsibilities will include ensuring all services necessary for the full and effective operation of the buildings in accordance with the provisions of the leases and as directed by the Management Surveyor. You will also assist with the preparation, monitor, and reconcile service charge budgets in accordance with the RICS Code of Practice. Additionally, you will engage regularly with all occupiers keeping them informed of all works and services within the buildings, deliver an excellent customer service to occupiers and clients, and manage the client preferred Work Order platform (Prism) to ensure that all service providers interact effectively and that reactive tasks are reported, action taken, and then closed down in accordance with SLAs & KPIs.

Requirements: To be successful in this role, you will need good communication and leadership skills, strong IT skills, and a strong background in Property and Facilities Management within a mixed-use property portfolio. You will also require strong organisational and administration skills, strong interpersonal skills, and have demonstrable experience of managing service partners to deliver a 5-star service. It would be desirable if you had H&S trained to IOSH Managing Safely, experience of working as part of a team in a multi-site FM environment, and well-developed IT skills.

What We Offer: At Avison Young, we offer a competitive salary, excellent benefits package, and opportunities for career growth and development.

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