Backshift Team Lead
3 weeks ago
First Line Manager
A key role in our Customer Services Centres, responsible for coaching and motivating a team to deliver exceptional results.
Key Responsibilities:
- Providing regular and consistent performance feedback to team members.
- Mentoring team members to improve performance and achieve goals.
- Leading by example and demonstrating a commitment to excellence in customer service.
Requirements:
- Experience in people management, with a focus on performance improvement.
- Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
- A passion for delivering exceptional customer service and a commitment to excellence.
What We Offer:
- A competitive salary and performance-related bonus.
- Product discounts on the latest technology.
- A range of wellbeing initiatives to support your physical and mental health.
About Us:
We're a leading retailer of technology, with a commitment to delivering exceptional customer service. We're proud of our team of 25,000 colleagues and the role they play in making our customers' experiences amazing.
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