Backshift Team Lead

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Dixons Carphone Full time

First Line Manager

A key role in our Customer Services Centres, responsible for coaching and motivating a team to deliver exceptional results.

Key Responsibilities:

  • Providing regular and consistent performance feedback to team members.
  • Mentoring team members to improve performance and achieve goals.
  • Leading by example and demonstrating a commitment to excellence in customer service.

Requirements:

  • Experience in people management, with a focus on performance improvement.
  • Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
  • A passion for delivering exceptional customer service and a commitment to excellence.

What We Offer:

  • A competitive salary and performance-related bonus.
  • Product discounts on the latest technology.
  • A range of wellbeing initiatives to support your physical and mental health.

About Us:

We're a leading retailer of technology, with a commitment to delivering exceptional customer service. We're proud of our team of 25,000 colleagues and the role they play in making our customers' experiences amazing.


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